Update as of January 15th:
Will Call will re-open as of Monday, 1/18; operating Monday through Friday, 8:00am to 2:00pm at all dock sale branch locations. Please review the updated Will Call Protocols.
Health & Safety Is Our Top Priority
Amid the uncertainty that surrounds us right now, one thing that remains constant is our commitment and partnership with you, our customers, to get through this together. As we continue to monitor the ever-changing COVID-19 crisis, we want to share with you how Columbia Distributing is responding and also offer an interim ordering solution and long-term resources.
Employees: We’ve taken significant measures to enhance sanitation practices in our offices and warehouses to include an increased quantity of hand sanitizer throughout the buildings, extra cleaning in our facilities, a work from home policy when possible and the cancellation of all meetings. Gloves and masks have also been distributed to those working in the trade, including our drivers and merchandisers. All non-essential business travel has been suspended and/or canceled. Any employees with any cold/flu symptoms have been asked to stay home.
Retailers: It is very important that we keep one another informed on the health of our respective workforces. Please alert us immediately if one of your employees has tested positive for COVID-19; we will do the same for you. This will allow us to act quickly to help mitigate risk. The more abundant instances of the virus as well as the recently announced school closings will continue to place added pressure on our staff with increased absenteeism an inevitable result at this point. We will continue to service accounts to the best of our ability. Please be aware however, that in order to continue to provide you with product on an ongoing basis, our service policies will be adjusted as needed to keep our operations running as we become short-staffed.
To continue safe, timely delivery and payment of your next beverage order, all customers have been enrolled in Columbia’s Retailer Portal Online Ordering tool. Placing an order has never been this safe & easy. Check out the quick 3-minute tutorial.
On-Premise Reactivation Retailer Letter
(Issued May 4, 2020)
This unprecedented time calls for unprecedented ways to work together. We have all had to make changes to our businesses and Columbia Distributing is no different. A letter was sent to all retailer partners on May 4th to inform of these changes as well as new ways we want to support the stability of your establishment. This includes our enhanced staffing measures, availability of an online ordering tool, extended will call hours (once businesses are reopened) and more. Above and beyond, we are pleased to announce the rare opportunity to exchange out of code kegs for fresh product.
Please read on for more details plus how we can most effectively work together to expedite deliveries to you and your customers once the closure mandate has lifted.
Preparing for A Return to “Normal”
We’re ready to equip you with other tools and resources to ensure you can get back up and running quickly with limited interruptions.
- Draft Line Cleaning Best Practices
- Brewer’s Association’s Draft Quality Recommendations for Extended Shutoffs – English version / Spanish version
Additional Customer Programs & Services
Fintech’s Autopay Service
Enrollment form for Washington customers – CLICK HERE.
Enrollment form for Oregon customers – CLICK HERE.
Enrollment form for California customers – CLICK HERE.
Electronic Payment Program
Available for customers with 1 – 5 delivery locations, our electronic payment program offers a quick and easy method for making payments. By setting up electronic payment, you can enjoy the following benefits:
- Convenient, no-additional-cost payments
- Faster deliveries
- No need to pay with cash, checks or money orders
Fill out an electronic funds transfer (EFT) enrollment form to set up your electronic payment account and begin reaping the benefits of online payment.